Frequently Asked Questions

Registration Complete but I cannot trade?

Once you have created an account, you will be able to login and access the MEX Digital platform to deposit or trade Crypto. This means that you still need to complete our KYC process first to permit withdrawal and allow access to Fiat. Proceed to 'Identity Verification’ to begin the KYC verification process.  Follow the prompts to fill-in the required information. On this page you will be required to provide a Valid Proof of ID and Proof of Address (optional). If you... Read more

What is Identity Verification / KYC?

KYC is a verification process run by our compliance/legal team and stands for "Know Your Client". In MEX-D, you are required to complete our compliance check to allow withdrawal or access to Fiat in the platform. The Account Verification process is extremely simple at MEX-D: Simply create your account by submitting your name, email, password, phone number, and country of residence, as well as agreeing to our Terms and Conditions, click here to create... Read more

How long does verification / KYC take?

MEX-D uses KYC technology that runs checks in real-time, which makes our verification process fast. Once you submit your documents, we will inform you of the outcome within minutes.  You will be able to track the status of your verification on the Identity verification page and you will be informed once the process has been finalized and you can trade. In case the initial verification is not successful, it will be manually verified by Compliance & further KYC documents might be r... Read more

Unsupported Countries

MEX-D does not offer our services to nationals of the USA and Japan. MEX-D does not offer our leveraged products to clients residing in Seychelles. MEX-D does not offer our services to applicants residing in the USA, Japan, and OFAC Sanctioned countries. Read more

Fiat Supported

We currently support United States Dollar (USD) and Euro (EUR).  Stay tuned to our Announcements page for more updates on fiat that will be supported in the future.  Read more