How do I Withdraw Crypto?

Crypto withdrawals will be processed instantaneously & will be visible on the blockchain. However, the time frame for processing withdrawals can also depend on the number of network confirmations required on the receiving service’s end. There is no way to cancel or reverse these transactions. Ensure you have thoroughly checked the address and asset you are withdrawing.

The withdrawal process is as follows:

1. Login to the Platform
2. Select “Wallet”, then “Withdrawals”
3. Select the asset & amount you want to withdraw
4. Enter your external wallet receiving address.
5. Review & Submit

Withdrawal confirmed in blockchain but not received in designated wallet

If you have checked TxID on the blockchain and showed "Confirmed", please check if enough confirmation has reached which receiving platform requires. If still insufficient, please allow extra time prior to checking again.

If receiving platform’s required number of confirmations is reached but there is no record on the account, please contact receiving platform’s customer support for assistance.

Withdrawal unconfirmed in blockchain

If upon checking your TxID on the blockchain and it showed "Unconfirmed" or “Pending confirmation”, it means the transaction has already been processed by MEX-D and waiting to be confirmed in the blockchain. After the transaction has been confirmed and gained a certain amount of confirmations, it will be credited to the recipient’s account.

Each platform has different requirements for blockchain confirmations, you may reach out to the recipient platform for more details.

Withdrawal to a wrong wallet address

If the status of withdrawal is completed, we will not be able to locate your funds due to the anonymity of the blockchain. If you have sent your coins to the wrong address by mistake, please contact receiving platform for further assistance.

If you are still having issues, please send us a message via the website Contact Us page with the following information:

1. Coin Name
2. Transaction ID (if you have it)
3. Transaction Address
4. Transaction Payment ID