Funding
How to buy Crypto with Crypto?
Once your account is registered, you can start to deposit and trade Crypto. To initiate a crypto deposit, please follow these steps:
- Log into the MEX-D platform by inserting your login credentials. Click here to login
- Go to “Wallet”, then select “Deposits”
- Choose the relevant cryptocurrency you would like to deposit & click "Generate Deposit Address".
- You will then be supplied with an option to use a QR Code or alternatively you can copy the receiving wallet address manually to make a direct deposit to your MEX-D account.
- After certain confirmations (depending on the asset or network you choose), your asset will be transferred to the receiving address & your MEX-D balance will be adjusted accordingly.
Please ensure you transfer each Crypto to its corresponding wallet (e.g.: BTC to a BTC wallet address) since incorrect transfers (e.g.: BTC to ETH wallet address) cannot be reversed or recovered.
If you have issues, check the transaction status on the relevant block explorer platforms by using the transaction hash. Alternatively, please reach out via Contact Us page & provide:
1. Coin Name
2. Transaction ID (if you have it)
3. Transaction Address
Attach a print screen of the deposit issue being experienced. (if applicable)
Getting Started
- Registration Complete but I cannot trade?
- What is Identity Verification / KYC?
- How long does verification / KYC take?
- Unsupported Countries
- Fiat Supported
- What is 2FA?
- How to Create an Account (Sign-Up)
- What is Fiat?
- How to check account verification status?
- How do I link a bank account?
- Supported Cryptocurrencies
- What are your business hours?
- What if my camera is not working?
- How do I contact support?
- Whitelisting emails from MEX-D
- Unable to Receive Email
- What documents do I need for account opening?
- Why is my account registration and/or verification rejected?
- How can i verify my source of funds?
- How to add a nominated bank account?
Account functions
Withdrawals
- How to withdraw FIAT to a bank account?
- How do I Withdraw Crypto?
- My Withdrawal is Missing?
- Why has my FIAT withdrawal not arrived?
- Will my bank charge me to receive the funds from MEX-D?
- Which method will my Fiat withdrawal request be processed?
- How long does it take to process a Fiat withdrawal?
- Do you have a minimum and maximum withdrawal limit?
- Crypto withdrawn to an external wallet
Finance
Privacy and Security
- Why Does Choosing A Regulated Entity Matter?
- 2FA Authenticator App Error
- Move Google Authenticator to a New Phone
- How long will you keep my data for?
- Is my information safe with MEX-D?
- How to protect my account / Increase security?
- Is MEX-D regulated?
- Security & Regulation
- Account Compromised | Unrecognized Activity
Funding
- How to Deposit Fiat?
- How long will my Fiat deposit take to reflect in my account?
- How to buy Crypto with Fiat?
- How long will the Crypto take to reflect in my account?
- How to buy Crypto with Crypto?
- Deposit Address
- Deposit is Missing
- Why is deposit /payment order reference important?
- Will my bank charge me for sending funds to MEX-D?
- I have a joint bank account, can I deposit to my individual trading account?
- Do you have a minimum deposit requirement?
- How long will my Crypto deposit take to reflect in my account?