Account functions
How to update the Mobile App
Android - Through the Google Play Store
There are 3 different methods to update the app through the Google Play Store:
To automatically update all apps when updates are released:
1. Open the Google Play Store app.
2. Tap the menu button and then Settings.
3. Tap Auto-update apps.
4. Select an option: Over any network to update apps using either Wi-Fi or mobile data or Over Wi-Fi only to update apps only when connected to Wi-Fi.
Note: If an account on your device has a sign-in error, apps may not update automatically.
To set up updates for individual apps:
1. Open the Google Play Store app.
2. Tap the menu button and then My apps & games.
3. Select the app you want to update.
4. Tap More.
5. Tap Enable auto update.
The app will update automatically when updates are available. To turn off automatic updates, uncheck the box.
To update apps individually or in bulk using the Google Play Store app:
1. Open the Google Play Store app.
2. Tap the menu button and then My apps & games.
3. Apps with an update available are labelled "Update." You can also search for a specific app.
4. Tap Update.
IOS - Through the App Store
Additionally, there are 2 different methods to update the app available through the App Store depending on what device your using:
How to manually update apps on your iPhone, iPad or iPod touch
1. Open the App Store, then tap Today at the bottom of the screen.
2. Tap your profile icon at the top of the screen.
3. Scroll down to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.
How to manually update apps on your Mac
1. Open the App Store.
2. In the sidebar, click Updates.
3. Click Update next to an app to update only that app, or click Update All.
If you didn’t get the app from the App Store on your Mac, contact the app developer to get help with updates.
It is important to note that some apps require new permissions when they are updated. You may see a notification asking if you accept the new permissions and in some cases, you may need to restart your device to update an app.
Getting Started
- Registration Complete but I cannot trade?
- What is Identity Verification / KYC?
- How long does verification / KYC take?
- Unsupported Countries
- Fiat Supported
- What is 2FA?
- How to Create an Account (Sign-Up)
- What is Fiat?
- How to check account verification status?
- How do I link a bank account?
- Supported Cryptocurrencies
- What are your business hours?
- What if my camera is not working?
- How do I contact support?
- Whitelisting emails from MEX-D
- Unable to Receive Email
- What documents do I need for account opening?
- Why is my account registration and/or verification rejected?
- How can i verify my source of funds?
- How to add a nominated bank account?
Account functions
Withdrawals
- How to withdraw FIAT to a bank account?
- How do I Withdraw Crypto?
- My Withdrawal is Missing?
- Why has my FIAT withdrawal not arrived?
- Will my bank charge me to receive the funds from MEX-D?
- Which method will my Fiat withdrawal request be processed?
- How long does it take to process a Fiat withdrawal?
- Do you have a minimum and maximum withdrawal limit?
- Crypto withdrawn to an external wallet
Finance
Privacy and Security
- Why Does Choosing A Regulated Entity Matter?
- 2FA Authenticator App Error
- Move Google Authenticator to a New Phone
- How long will you keep my data for?
- Is my information safe with MEX-D?
- How to protect my account / Increase security?
- Is MEX-D regulated?
- Security & Regulation
- Account Compromised | Unrecognized Activity
Funding
- How to Deposit Fiat?
- How long will my Fiat deposit take to reflect in my account?
- How to buy Crypto with Fiat?
- How long will the Crypto take to reflect in my account?
- How to buy Crypto with Crypto?
- Deposit Address
- Deposit is Missing
- Why is deposit /payment order reference important?
- Will my bank charge me for sending funds to MEX-D?
- I have a joint bank account, can I deposit to my individual trading account?
- Do you have a minimum deposit requirement?
- How long will my Crypto deposit take to reflect in my account?