Frequently Asked Questions

Why Does Choosing A Regulated Entity Matter?

Choosing a regulated entity matters for two overarching reasons: Protection  Regulated exchanges are registered legal entities which require financial resources, qualified individuals and appropriate systems and controls that are adequate for providing our services. Importantly, regulated entities are heavily monitored and supervised by the local regulator to ensure the entity does not engage in misleading conduct, facing severe penalties if they act outside their authorisation. Safety of... Read more

2FA Authenticator App Error

If the 2FA code from your phone's authenticator app won't work, please check the following resolution suggestions: Out-of-sync Time If you have access to your 2FA codes but are receiving an 'Invalid login' message, please update the time settings on your phone from Manual to Automatic and ensure the correct code is being used. Clear your browser cache and cookies Mixing up multiple 2FAs If you have multiple 2FA saved, please make sure they are... Read more

Move Google Authenticator to a New Phone

Start by installing Google Authenticator on your new device.   Next, you’ll need your computer. Open Google’s 2-Step Verification page in a browser and log into your Google account when it asks you. In the “Authenticator app” section of the page, click “Change Phone.”   Choose the kind of phone you are migrating to and click “Next.” You should now see the “Set up Authenticator” screen, complete with barcode. Open Google A... Read more

How long will you keep my data for?

We store collected information for as long as it is necessary to be able to provide products and services to you. If you delete your account, we will keep your information for 7 years from the date of deletion, due to the requirements of anti-money laundering laws and other legal acts. After 7 years, your personal information will be deleted. However, your information may be, wholly, or in part, retained for longer or shorter if required by applicable law or if there is another justified reason... Read more

Is my information safe with MEX-D?

Please be assured at MEX-D all your data is stored under the highest security and is only kept for internal verification and audit purposes and will never be shared with any 3rd parties unless mandated by law. We follow supreme security measures for all data collection, storage, and processing practices. These measures prevent unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. T... Read more